Network Training - Course Details

CUICAUv11-CUICAU CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users

Network Training Course Description:
Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also manages disparate data sources and presents a consistent user interface and a common tool to access varied data across multiple Cisco product families. This course replaces DUIC 1.1 - Deploying Cisco Unified Intelligence Center.
Network Training Course Duration:
4 DAYS
Network Training Course Target Audience:
Cisco technical customers (IT, telephony members, etc.),Cisco technology partners,Cisco employees
Network Training Course Prerequisite:
Working knowledge of Cisco Unified Contact Center Enterprise,Working knowledge of contact center operations
Course Content:

  • 1. Cisco Unified Intelligence Center

    • Introducing CUIC
      • CUIC Primary Goal
      • CUIC Deployment Models
      • High-Level Architecture
      • Personalizing Reports
      • Operation, Administration, Maintenance, and Provisioning
      • Using CUIC
      • Working with Stock Reports
      • Dashboards

  • 2. Cisco Unified Intelligence Center Administration and Security

    • Managing Users and Security in CUIC
      • Security Model: Authentication
      • User Security
      • Predefined CUIC Objects
      • Permissions for Objects
      • Adding a User
      • Adding a User Group
      • Log In the New Users
      • Security Use Cases
      • Best Practices for User Security

  • 3. Cisco Unified Intelligence Center Reports

    • Running CUIC Reports
      • Real-Time vs. Historical Reports
      • Stock Reporting Templates: Unified CCE
      • Cisco Unified Intelligence Center Deployed with Unified Contact Center Enterprise (CCE)
      • Set Up Unified CCE as a Data Source
      • Run a Unified CCE Stock Report
      • Available Stock Reports: Unified CVP
      • Cisco Unified Intelligence Center Deployed with Cisco Unified Customer Voice Portal (CVP)
      • Unified CVP Stock Report output
    • Using Permalinks
      • Permalinks
      • Report Permalinks
      • Dashboard Permalinks
    • Modifying CUIC Stock Reports
      • Modifying Reports
      • Creating a Copy of a Stock Report
      • Modifying the New Report

  • 4. Cisco Unified Intelligence Center Custom Reporting

    • Creating a New CUIC Report
      • Knowing Your Data Source
      • Reporting in a Multichannel Environment
      • Creating a New Report
      • Creating a Dashboard

  • 5. Cisco Unified Intelligence Center for the Advanced User

6. Cisco Unified Intelligence Center Installation and Administration

  • CUIC Security and License Types
    • Licensing
    • Sizing Tool
    • Licensing Compared to Feature Sets
      • Feature Sets Compared
    • Reporting: Template Modification
    • Report and Report Definitions
      • Report Definitions
    • Value Lists and Collections
  • Installing Cisco Unified Intelligence Center
    • Before You Install Cisco Unified Intelligence Center
      • Deployment Model
      • Prerequisites and Important Considerations
      • Installation Wizard Navigation
    • Installation Process
    • Logging into Cisco Unified Intelligence Center
    • Applying the License File
      • Verifying that the File Has Been Applied
    • Define a New Member Node
      • Confirm the New Member
  • Managing CUIC Components
    • CUIC Controller
    • Administration Console
      • Using the OAMP Administrator Console
      • Administration ConsoleDrawers
    • CUIC Super User Roles
      • Super User Role
    • Devices
      • Device Configuration
      • Device Management Logging and Tracing
    • Cluster Configuration Drawer
      • Cluster Configuration License Management
      • Cluster Configuration Active Directory
      • Cluster Configuration Cisco Unified CCE User Synchronization
      • Setting Up Cisco Unified CCE User Integration
    • Network Management Drawer
      • Cluster Configuration Report Scheduler Email Settings Tab
    • Tools Drawer: RTMT
      • Cisco Unified Intelligence Center Security
    • Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
      • Cisco Unified Serviceability
      • Cisco Unified OS Administration
      • Disaster Recovery System
  • Understanding Cisco Unified Intelligence Center Administration
    • Administration User Management
      • Add a New Super User
      • Configure User
      • Accessing Online Help
      • Help File Contents
      • User Credentials
      • User Security Policy
    • Managing Devices
    • Control Center
    • Report Scheduler Email Settings
    • Cisco Unified CCE User Integration

7. Using CUIC Value Lists and Collections

  • Using Value Lists and Collections
    • What Are Value Lists and Collections?
      • Administering Value Lists and Collections
      • Creating a Value List
      • Populated Value List
    • Associate a Value List with a Report: Database Query
    • Cisco Unified Intelligence Center Query Types
    • Associate a Value List with a Report: Anonymous Block or Stored Procedure
    • Create a Collection
    • Collection Types
    • Management and Security
      • Value List Security
      • Collection Security

8. Cisco Unified Intelligence Center Custom Reporting

  • Cisco Unified CCE Key Concepts
    • WebView vs. Unified Intelligence Center
      • CUIC Deployed with Unified CCE
    • Characteristics of Unified CCE Data
    • Why Report Data Can Differ
    • Importance of Configuration and Scripting
  • Using Report Definitions
    • Report Definitions and Reports
      • Managing Report Definitions
      • Managing Report Definition Categories
      • Creating a Report Definition Category
      • Deleting a Report Definition Category
    • Creating a Report Definition
      • Report Definition Editor
      • Report Definition Editor Toward the Data Source
      • Report Definition EditorFields
      • Report Definition EditorFields: Edit Properties
      • Report Definition EditorFields: Edit Formatting
      • Report Definition EditorFields: Drill Down
      • Report Definition EditorCreate Formula Fields
      • Report Definition EditorCreate Filter Fields
      • Report Definition EditorParameters
      • Report Definition EditorProperties
    • Database Schema
    • Creating a New Report Definition and Report
  • Call Detail Record Searches
    • Call Detail Records
    • Importing a Report
      • Report Outlook
    • Exporting a Report
      • Exporting a Report View

Lab 2-1: Manage Users and Security in CUIC

Lab 3-1: Run a Stock Report

Lab 3-3: Create Permalinks

Lab 3-4: Modify a Stock Report

Lab 4-1: Create a New Report

Lab 5-1: Verify Installation of the Unified Intelligence Center Controller and Navigating OAMP

Lab 5-3: Create Value Lists and Collections

Lab 6-2: Create a Simple Report Definition and a Custom Report

Lab 6-3: Search Call Detail Records

  • 6. Cisco Unified Intelligence Center Custom Reporting

    • Cisco Unified CCE Key Concepts
      • WebView vs. Unified Intelligence Center
      • Characteristics of Unified CCE Data
      • Why Report Data Can Differ
      • Importance of Configuration and Scripting
    • Using Report Definitions
      • Report Definitions and Reports
      • Creating a Report Definition
      • Creating a Report Definition and Report
      • Creating New Data Sources
    • Call Detail Record Searches
      • Call Detail Records
      • Importing a Report
      • Exporting a Report

  • Lab 2-1: Manage Users and Security in CUIC

    • Lab 3-1: Run a Stock Report

    • Lab 3-3: Create Permalinks

    • Lab 3-4: Modify a Stock Report

    • Lab 4-1: Create a New Report

    • Lab 5-1: Verify Installation of the Unified Intelligence Center Controller and Navigating OAMP

    • Lab 5-3: Create Value Lists and Collections

    • Lab 6-2: Create a Simple Report Definition and a custom report

    • Lab 6-3: Search Call Detail Records