SAP - Course Details

OSAPCRMS Overview of the SAP CRM Solution (SAPCRM)

SAP Course Description:
Introduction to: -Fundamentals and architecture of SAP CRM -SAP CRM Marketing -SAP CRM Web Channel (E-Commerce) -SAP CRM Partner Channel Management -SAP CRM Sales -SAP CRM Interaction Center -SAP CRM Service -SAP CRM Field Applications -SAP CRM Analytics -Implementation & operation of SAP CRM
SAP Course Duration:
3 DAYS
SAP Course Target Audience:
SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM, Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution
SAP Course Prerequisite:
Recommended: -Basic Knowledge of CRM processes in general,Knowledge of SAP ERP, in particular in the Sales and Service environment
Course Content: