Network Training - Course Details

PPDIOO-CIPCCEPPDIOOW PPDIOO - Cisco IPCC Enterprise PPDIOO Workshop

Network Training Course Description:
This course is a comprehensive 5-day course that emulates IPCC deployments inthe classroom and allows you to prepare for enabling the deployment ofreal-world IPCC environments.
Network Training Course Duration:
5 DAYS
Network Training Course Target Audience:
This course is intended for professionals working for Cisco IntelligentContact Management (ICM) and IPCC Advanced Technology Partners and for AdvancedServices delivery team members, sales engineers, project managers, systemarchitects, and project engineers.
Network Training Course Prerequisite:
IPCC/Advanced Technology Provider (ATP) certification,Cisco ICM/IPCC Product Training,ICM Product Training (ICMPT), IPCC Product Training (IPCCF), ICM System Administration (ICMSA),Project management experience
Course Content:

  • 1. IPCC Technical Review

  • 2. IPCC Engagement Process and PPDIOO Methodology

  • 3. Case Study

  • 4. Prepare and Plan: Customer Requirements

  • 5. Design and Implement

  • 6. Operate and Optimize

  • 7. Troubleshooting

  • Lab 1: CDR to Network Diagram

  • Lab 2: Network Diagram to ARA

  • Lab 3: Call Flow Description to Script Editor Input

  • Lab 4: Placing Test Calls Through an IPCC Enterprise

  • Lab 5: Report Validation