Network Training - Course Details

AUCC-CVPv80-AUCCEv80 AUCC-CVP v8.0 - Administering Unified Contact Center Enterprise v8.0 with CVP and IP-IVR

Network Training Course Description:
In this course, you will gain an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will learn to configure the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls from both Cisco Unified CVP as well as Cisco Unified IP IVR and from Cisco Unified Communications Manager.
Network Training Course Duration:
Network Training Course Target Audience:
Cisco Unified Communications system channel partners and resellers,System engineers,Customers who will be configuring and maintaining the Cisco Unified Contact Center Enterprise products
Network Training Course Prerequisite:
Familiarity with call center operations,Familiarity with Microsoft Active Directory, Microsoft Windows 2003, and Microsoft SQL Server 2005
Course Content: