Virtualization - Course Details

MPSPS(EBA220) Modeling Public Sector Programs and Services (EBA220)

Virtualization Course Description:
In this three-day case study-driven workshop course, you will learn how touse business architecture to analyze, align, and integrate programs andservices. You will learn methods and models to support program evaluation andservice improvement including the analysis and design of vertical and horizontalaccountability relationships. Participants are required to attend in-class session and achieve 70% on a20-question multiple-choice examination.
Virtualization Course Duration:
Virtualization Course Target Audience:
Public sector business and IT project leaders, IT architects, IT analysts and designers, enterprise architects and enterprise architect program managers, policy and planning analysts, program review analysts, business architects, business analysts, business designers, business solution consultants, business transformation analysts and designers
Virtualization Course Prerequisite:
Course Content:

1. Program and Value Chain Modeling Road Maps

·         Describing and Distinguish between Program Modeling and Value ChainModeling

·         Describing the Scope of Program and Value Chain Modeling in Terms of:

·         Business Components and Relationships

·         Key Modeling Steps

·         Describing the Purpose and Analytic and Design Uses of Program and ValueChain Models

·         2. Modeling Enterprise Scope

·         Defining the Scope of an Enterprise or Transformation Initiative, UsingPrograms, Services, and Public Sector Reference Models

·         Defining Initial Stakeholder Hierarchies

·         Developing an Enterprise Context Diagram and Explaining its Use

·         3. Defining and Classifying Programs

·         Describing a Program, Its Components, and Key Relationships.

·         Distinguishing Programs Based on:

·         Jurisdiction

·         Mandate (i.e., Policy Instruments)

·         Target Groups and Needs

·         Strategy

·         Resources (Budget Allocation)

·         Distinguishing between Public and Provider Programs

·         Partitioning Programs into Sub-Programs

·         4. Defining Target Groups and Needs

·         Defining Target Groups and Needs

·         Classifying Target Groups and Needs

·         Using Program Fields To Identify and Classify Needs

·         Using a Target Group Needs Matrix To Create a Target Group Hierarchy

·         5. Modeling Relationships between Outcomes

·         Defining Required Program Outcomes Based on Target Groups and Needs

·         Developing an Outcome Network Model

·         Using an Outcome Network Model

·         Defining Relationships between Outcomes

·         Specifying Program Scope

·         Determining Linkages with other Programs

·         Identifying Need for Memoranda Of Understanding (MOUs)

·         6. Designing Program Strategies To Change Target Group States

·         Applying Typical Program Strategies To Achieve Program Outcomes.

·         Understanding and Describing the Concepts of Program Target Group States,Transitions, and Service Bundles

·         Understanding the Relationships between Client States, Transitions, andProgram Strategy

·         Developing a Target Group State Transition Diagram

·         Using a Target Group State Transition Diagram

·         Informing Business Information Requirements

·         Identifying Service Improvements

·         Illustrating Program Strategies (e.g., Regulatory Strategies, PreventiveStrategies)


·      7. Defining and Classifying Services

·      Defining Services and Service Outputs from the Client Perspective

·      Distinguishing Services from Programs and Processes

·      Explaining How Service Definition Is Client-Centric

·      Classifying Services by Service Type

·      Using a Service Profile To Document Information

·      8. PSAM: Aligning Services and Client Needs

·      Understanding and Describing the Concept of Program and Service Alignment

·      Using a Program and Service Alignment Model (PSAM) at the Enterprise orProgram Level

·      Developing a PSAM To Align Service Outputs with Target Group Needs

·      Distinguishing between Enterprise and Program Views of a PSAM, and theAppropriate Use of Each

·      Knowing When To Use Graphical vs. Tabular Views of A PSAM

·      9. PLM: Aligning Outputs with Outcomes

·      Developing a Program Logic Model (PLM)

·      Using a PLM

·      Defining the Relationship between Service Outputs and Program Outcomes

·      Defining the Relationships between Direct, Intermediate, and StrategicOutcomes

·      Overcoming Classic PLM Challenges

·      Understanding the Role of the PLM in Aligning Service Outputs withDirect, Intermediate, and Strategic Outcomes

·      10. SIAM: Modeling Value Chains

·      Developing a Service Integration and Accountability Model (SIAM)

·      Distinguishing between Consolidated and Distributed Functions inDesigning a Value Chain

·      Distinguishing between Value Chain Modeling and Process Modeling

·      Using A SIAM

·      Analyzing the Structure of An AS-IS Value Chain

·      Designing Changes To Produce a TO-BE Value Chain

·      Distinguishing Various SIAM Partitioning Approaches To Manage Complexity

·      11. Vertical and Horizontal Service Accountability

·      Understanding the Concept of Accountability

·      Distinguishing between Vertical and Horizontal Accountability

·      Distinguishing between Accountability for Program Outcomes andAccountability for Service Outputs

·      Using an Accountability Matrix To Identify Gaps and Overlaps inAccountability

·      Using a SIAM To Identify Points of Horizontal Accountability

·      12. Program and Service Performance

·      Understanding Drivers of Performance Management

·      Understanding Key Performance Management Challenges and How Use ofReference Models Addresses Challenges

·      Distinguishing between Goals, Outcomes, And Indicators

·      Defining Efficiency, Quality, and Effectiveness Indicators for ProgramOutcomes and Service Outputs

·      Using Behaviour-Over-Time Graphs To Discern Changes in Program or ServicePerformance

·      Using Reference Models To Develop Enterprise-Wide Performance Indicators